Privacy Policy

Globadapt Ventures Private Limited ("we", "us", or "our"), the organizer of the RunCity Marathon, respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or register for the Event.

1. Information We Collect

Depending on how you register and use our website, we may collect:

  • Name, email address, mobile number, age or date of birth, and other registration details.
  • Race category, registration number, BIB details, and event participation information.
  • Payment transaction details, including transaction reference, amount, payment status, and payment method.
  • Information you provide when contacting our support team.
  • Technical information such as IP address, browser type, device information, and website usage data, where collected through our website or analytics tools.

2. How We Use Your Information

We use personal information for purposes including:

  • Processing registrations and confirming payments.
  • Managing race categories, participant records, and BIB distribution.
  • Sending essential event communications, including reporting instructions, venue updates, schedule changes, postponements, and safety notices.
  • Responding to enquiries and providing participant support.
  • Meeting applicable legal, accounting, security, and regulatory requirements.
  • Maintaining website security and improving website performance, where applicable.

3. Payment Processing

Online payments may be processed through third-party payment service providers, including Cashfree. Payment processing is subject to the relevant provider's terms and privacy policy. We may receive transaction references and payment status to manage registrations and reconcile payments. We do not intentionally store complete card details on our own systems.

4. Sharing of Information

We do not sell participants' personal information. We may share relevant information with trusted service providers where reasonably necessary to operate the Event, including payment processors, website hosting providers, registration or communication service providers, and event operations partners. Information may also be disclosed where required by law or to respond to lawful requests from competent authorities.

5. Data Retention

We retain personal information only for as long as reasonably necessary for registration management, event administration, customer support, accounting, legal compliance, dispute resolution, and other legitimate purposes described in this Policy. Information will be deleted or securely disposed of when it is no longer required, subject to applicable legal obligations.

6. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to support essential website functions, understand website usage, and improve performance. Where applicable, you can manage cookies through your browser settings or any cookie preference controls provided on the website. Disabling certain cookies may affect website functionality.

8. Event Photographs and Videos

Photographs and videos may be taken during the Event for event documentation, reporting, and promotional purposes. Where identifiable participant images are used, we will handle them in accordance with applicable law and any required notices or permissions.

9. Participant Rights and Requests

Subject to applicable law, participants may request access to their personal information, correction of inaccurate details, deletion of information that is no longer required to be retained, or assistance with other applicable privacy rights. Some information may need to be retained where required by law or for legitimate recordkeeping purposes.

To submit a privacy request, contact support@runcity.in. We may need to verify your identity before processing a request.

10. Children's Privacy

Where participants are below 18 years of age, registration and participation are subject to the applicable age requirements for the race category and any required parent or legal guardian consent. Personal information relating to children will be handled in accordance with applicable law.

11. Third-Party Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage participants to review those policies before providing information directly to those services.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Event arrangements, service providers, or applicable law. The updated version will be published on this page with its revised effective date.

13. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, contact:


Email: support@runcity.in

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